Refund & Cancellation Policy

Registration for the Leaped Challenge is non-refundable, except:

• where a refund is required by applicable law, or
• where Leaped / ScaleIQ Labs is unable to provide the purchased service due to an issue attributable to Leaped / ScaleIQ Labs.

This is because your registration secures the price applicable on the day you paid and your place in a fixed-date, fixed-duration challenge, and because access to the platform and its personalisation is made available to you on registration.

You may stop participating at any time. Stopping participation, deciding not to start, missing days, or requesting cancellation for personal reasons does not by itself create a refund entitlement. We do not offer automatic refunds for ordinary cancellation requests.

If you believe your situation falls within one of the two exceptions above, write to queries@leaped.in with your registered email address and payment reference, and we will review it.

If a payment fails, no registration is created and no amount should be captured. You can simply attempt payment again. The price applied will be the server-calculated price at the time of the successful payment.

Occasionally an amount is debited while confirmation from the payment provider does not reach us, or is delayed. In that case:

• Do not attempt the same payment repeatedly. Wait for the payment provider to settle the transaction.
• Write to queries@leaped.in with your registered email address, the amount, the date and time, and the bank or UPI reference.
• We will check the transaction with the payment provider. If the payment succeeded, your registration will be confirmed. If the payment did not reach us and the amount was debited, the amount is either reversed by the payment provider or bank, or refunded.

Amounts that are debited but never captured are typically released by your bank or card issuer under their own process, which is outside our control.

A single person needs only one confirmed registration. If you are charged more than once for the same registration, contact us with both payment references. Once the duplicate is verified with the payment provider, the duplicate amount is refunded to the original payment method.

Where a refund is due, it is made to the original payment method through the payment provider. We do not refund to a different account or by any other route. The time a refund takes to appear depends on the payment provider, your bank and your card issuer. We do not state a fixed processing timeline, because that step is not under our control.

Payments are processed by ScaleIQ Pay Hub. We do not have access to your card number, UPI PIN, CVV or banking credentials. For any payment issue, contact us first at queries@leaped.in — include your registered email, amount, date and time, and payment reference, and we will take it up with the payment provider.

GST is charged at the applicable rate in addition to the base registration price. Where a refund is made, the treatment of tax follows applicable law.

See also the Terms & Conditions and the Privacy Policy.